How to get your ReVox Serviced in the UK...

Terms and conditions

By leaving or forwarding equipment for repair you agree:

No repairs may be left, forwarded or collected without first arranging an appointment, both in terms of day and time. NO ATTEMPT MUST BE MADE TO COLLECT OR DELIVER EQUIPMENT WITHOUT FIRST OBTAINING THIS APPOINTMENT. If you cannot keep to an arranged appointment, you agree to try and notify me of your delay.

If I arrange for the collection or delivery of equipment; then goods can only be insured against transit damage if transported in ReVox original packaging with any appropriate transit fitments installed. Any goods sent in "make-shift" packaging are transported entirely at the owners risk. All transport charges will be passed on to the equipment's owner.

Estimates/Quotations will only be provided if requested at the time of leaving the equipment for repair. An Estimate once offered will be deemed to be a firm Quotation to complete a satisfactory repair to restore the unit to the specified functionality. Parts actually fitted may well vary from those, which may have been included in any such Quotation, but the cost will not change. If a "basic service" is included within the Quotation, the unit will be fully guaranteed against any defect that may subsequently arise irrespective of what parts may have actually been fitted during the repair (excluding of course, physical damage, misuse or any items of which you have been advised should be replaced as "options"). If a Quotation or Service Report is subsequently rejected, it will attract a nominal charge, this is usually around £70 (plus VAT and carriage charges) depending on the detail included in the quotation/service report provided. If accepted, this will not charged. When a Quotation or full Service Report is provided and further instructions are not given promptly, I reserve the right to move equipment to secure storage to free up workshop space.

Completed repairs must be paid for and collected or return delivery arranged without undue delay. If there are any delays, I reserve the right to move equipment to secure storage to free up workshop space. Should a free loan flight case be provided, you agree to expedite its return. Should you fail to return or enable us to collect a flight case within ten days we may either hire a replacement or purchase a replacement, at our discretion, and invoice you for its cost. A flight case would cost in the region of £500!

Should I intend to move equipment to storage, I will attempt to advise you, usually by first class post, seven days before the movement. When equipment is in storage it will attract a charge of £8.50 per week (plus VAT). Seven days notice will be required before it can then be collected/delivered. Equipment, which remains in storage for more than 6 weeks, will be disposed of.

Any repair (excluding a "basic service") carried out will be guaranteed for a period of one year, in some cases extending up to two years. But this will not include work, which has not been carried out. For example, a fault rectified on the left hand channel power output stage of an amplifier would not guarantee that the right hand channel could not fail in the future. Even though the apparent fault condition may appear similar - the amplifier may in both cases be "dead". If however the unit has had a "basic service" in addition to a repair, it is guaranteed against any defect (excluding physical damage/misuse/notified options). Any internal calibration labels must remain intact and no unauthorised repair must have been attempted.

Guarantee work is on a return to workshop basis and the forgoing must still be complied with. Guarantee work, which was originally transported by us, will be returned carriage paid.